Responsible Gambling

Cazeus is dedicated to providing a safe and enjoyable online gaming experience. We understand that for most of our players, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, gambling can become problematic. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling and to assist those who may be affected.

Our commitment extends to:

• Promoting responsible gaming practices among all our players.
• Providing tools and resources to help players manage their gambling activity.
• Training our staff to recognise and respond to potential problem gambling issues.
• Collaborating with responsible gaming organisations to stay informed about best practices.
• Ensuring our marketing and advertising comply with responsible gaming guidelines and do not target vulnerable individuals.

We believe that a proactive approach to responsible gaming is essential for maintaining a sustainable and trustworthy gaming environment at Cazeus.

Problem gambling can manifest in various ways and is not always immediately apparent. It is important to be aware of the signs, both in yourself and in others. If gambling is no longer fun and starts to cause distress, financial difficulties, or impacts personal relationships, it may be a sign of a problem.

Common indicators of problem gambling include:

• Spending more money or time on gambling than you can afford or intended.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Hiding gambling from family, friends, or colleagues.
• Borrowing money or selling possessions to fund gambling.
• Neglecting work, school, or family responsibilities due to gambling.
• Experiencing mood swings, anxiety, or depression related to gambling.
• Thinking about gambling constantly, even when not playing.

If you recognise any of these signs in yourself or someone you know, we strongly encourage seeking assistance. Early intervention is key to addressing problem gambling effectively.

Gambling should always be viewed as a leisure activity, not a source of income or a way to recover debt. To keep your gambling experience enjoyable and controlled, Cazeus recommends the following practices:

• Set a Budget: Decide on a strict budget for your gambling activities and stick to it. Never gamble with money you cannot afford to lose.
• Manage Your Time: Set time limits for your gaming sessions. Avoid spending excessive amounts of time gambling.
• Balance Gambling with Other Activities: Ensure gambling remains one of many hobbies and does not dominate your life.
• Avoid Chasing Losses: Accept that losses are part of gambling. Do not try to win back lost money by increasing your stakes or playing for longer.
• Do Not Gamble Under Influence: Avoid gambling when you are stressed, upset, or under the influence of alcohol or drugs, as this can impair your judgment.
• Understand the Games: Familiarise yourself with the rules and odds of the games you play.

By following these guidelines, you can help ensure that your time at Cazeus remains a positive and entertaining experience.

Cazeus provides you with the ability to set various limits on your account to help you manage your gambling activity effectively. These tools are designed to give you control over your spending and playing habits.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Cazeus account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are willing to lose over a set timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the limit resets.
• Wager Limits: You can also set a maximum amount you wish to wager over a specific period (daily, weekly, or monthly). This helps control the total volume of your betting activity.

You can set or adjust these limits at any time through your account settings. Any increase to a limit will typically take effect after a cooling-off period, as required by our licensing authority, to allow for careful consideration. Decreases to limits usually take effect immediately.

If you feel you need a short break from gambling, Cazeus offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period without fully self-excluding.

• Time-Out: You can choose to take a short break from gambling for a period ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log in, deposit, or gamble on your Cazeus account.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period allows you to step away for a slightly longer duration, typically up to a few months. During this time, your account access will be restricted.

These options are ideal if you want to take a temporary pause and regain control over your gambling habits. Once the selected period ends, your account will automatically reactivate, allowing you to resume playing.

For individuals who feel they need a longer, more permanent break from gambling, Cazeus offers a comprehensive Self-Exclusion program. Self-exclusion allows you to voluntarily close your account and prevent yourself from gambling for a significant period.

When you self-exclude:

• Your Cazeus account will be immediately closed, and you will be unable to log in.
• You will be removed from all marketing and promotional communications.
• We will take all reasonable steps to prevent you from opening new accounts with us during the self-exclusion period.
• Any remaining funds in your account, subject to our terms and conditions, will be returned to you.

Self-exclusion periods typically range from six months to five years, or even permanently. This decision should be made thoughtfully. Once a self-exclusion period is set, it cannot be reversed until the chosen period has fully elapsed. To initiate a self-exclusion, please contact our customer support team, who will guide you through the process.

Preventing underage gambling is a critical aspect of our Responsible Gaming policy at Cazeus. Our services are strictly for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ robust age verification procedures to ensure that no minors can access our gaming platform.

• During the registration process, all players are required to confirm they are of legal gambling age.
• We utilise third-party age verification services to cross-reference the information provided by new players.
• Accounts are subject to additional verification checks, and we may request documentation such as government-issued ID to confirm age and identity.
• Any account found to belong to a minor will be immediately closed, and any winnings forfeited.

Parents and guardians can also take steps to protect minors by installing filtering software on their devices to block access to gambling websites. We urge adults to keep their Cazeus account details confidential and to supervise children's internet usage.

To help you stay aware of the time you spend gambling, Cazeus provides Reality Check and Session Reminder features. These tools are designed to give you periodic prompts about your activity.

• Reality Checks: You can set a Reality Check to pop up at regular intervals (e.g., every 30 minutes, 1 hour). When a Reality Check appears, it will display information such as the duration of your current session, your net winnings or losses during that session, and provide options to continue playing or to log out. This brief interruption encourages you to reflect on your playing time and make an informed decision about continuing.
• Session Reminders: Similar to Reality Checks, Session Reminders can be configured to alert you when you have been playing for a specified amount of time. These reminders serve as a gentle nudge to consider taking a break or ending your session.

These features are fully customisable and can be adjusted or turned off through your account settings. We encourage all players to utilise these tools to maintain a healthy balance in their gaming habits.

If you are concerned about your gambling habits, or simply want to check if your play remains within healthy limits, taking a self-assessment can be a helpful first step. Cazeus provides a series of questions designed to help you reflect on your gambling behaviour. This self-assessment is confidential and for your personal insight only.

Consider the following questions honestly:

• Do you spend more money on gambling than you can afford?
• Do you find yourself thinking about gambling frequently, even when not playing?
• Have you ever tried to cut down on gambling but failed?
• Have you ever lied to family, friends, or others about the extent of your gambling?
• Has gambling caused you to neglect your work, studies, or family responsibilities?
• Do you gamble to escape from problems or feelings of sadness, anxiety, or boredom?
• Do you chase your losses, hoping to win back money you have lost?
• Have you ever borrowed money or sold possessions to fund your gambling?
• Do you feel restless or irritable when you try to stop or cut down on gambling?
• Has gambling ever caused problems in your relationships?

If you answered "yes" to several of these questions, it may indicate that your gambling is becoming problematic. We strongly recommend reaching out for professional help. Remember, seeking support is a sign of strength, and resources are available to assist you.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)