KYC and Verification

At Cazeus, verifying your identity is a cornerstone of our commitment to security, integrity, and responsible gaming. This process, often referred to as Know Your Customer (KYC), is not merely a regulatory obligation, it is a fundamental practice designed to protect both our players and the operational integrity of our platform. By confirming your identity, we can prevent fraud, combat money laundering, and ensure that our services are used lawfully and ethically. It helps us maintain a safe and transparent environment for everyone who chooses to play with Cazeus.

Our verification procedures are in place to comply with stringent anti-money laundering (AML) regulations and responsible gaming directives issued by our licensing authority. These measures are crucial for maintaining our operating license and demonstrating our adherence to international standards for financial services and online entertainment. We aim to make this process as straightforward as possible while upholding the highest standards of diligence.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This involves collecting and assessing certain personal information and documentation. For Cazeus, KYC is an essential part of our due diligence process. It allows us to understand who our players are, assess potential risks, and ensure that our services are not misused for illicit activities.

The core objectives of our KYC policy include:

• Preventing Fraud: Ensuring that accounts are not opened or operated by individuals using stolen identities or engaging in fraudulent activities.
• Combating Money Laundering and Terrorist Financing: Identifying and reporting suspicious transactions to relevant authorities, thereby contributing to the global fight against financial crime.
• Ensuring Age Verification: Confirming that all players are of legal gambling age in their respective jurisdictions, protecting minors from underage gambling.
• Promoting Responsible Gaming: Identifying individuals who may be at risk and implementing appropriate responsible gaming measures.
• Complying with Regulatory Requirements: Fulfilling our legal obligations as a licensed online gambling operator.

Cazeus implements verification procedures at various stages of your customer journey. While some basic information is collected upon registration, full identity verification may be triggered by several factors.

Typically, verification is required:

• Upon Reaching Specific Deposit or Withdrawal Thresholds: Our systems monitor transaction volumes, and once certain cumulative financial limits are met, we will request full verification.
• Before Your First Withdrawal: To ensure that funds are returned to the rightful account holder and to prevent fraud, we often require verification before processing your initial withdrawal request.
• During Account Reviews: Periodically, Cazeus may conduct account reviews that necessitate updated or additional verification, even if you have previously submitted documents.
• If There Are Suspicious Activities: Any activity on your account that our fraud detection systems flag as unusual or potentially suspicious will trigger an immediate verification request.
• In Cases of Discrepancies: If the information provided during registration does not match details found elsewhere, or if there are inconsistencies, verification will be required to resolve these.
• Changes to Personal Information: If you update critical personal details, we may ask for re-verification to confirm the changes.

We reserve the right to request verification at any time, at our sole discretion, to comply with our legal and regulatory obligations.

To complete the verification process, you will typically be asked to provide clear, legible copies of specific documents. These documents help us confirm your identity, residential address, and ownership of payment methods. All documents must be valid, unexpired, and clearly show all relevant details. Cazeus treats all submitted documents with the utmost confidentiality and in accordance with our Privacy Policy.

The types of documents generally requested fall into three main categories:

• Proof of Identity
• Proof of Address
• Proof of Payment Method

In some cases, further documentation related to your source of funds may also be required, as detailed in a subsequent section.

To confirm your identity, we require a government-issued photographic identification document. This document must clearly show your full name, date of birth, photograph, and document expiry date. The document must be valid and unexpired.

Acceptable forms of Proof of Identity include:

• Passport: A copy of the photo page.
• National ID Card: Both front and back sides.
• Driving Licence: Both front and back sides (must be a full, not provisional, licence).

When submitting, please ensure all four corners of the document are visible, and there is no glare or obstruction over any details. The photo and all text must be clearly readable.

To verify your residential address, we require a document that clearly shows your full name and current residential address, issued within the last three months. The document must be dated and from a reputable source.

Acceptable forms of Proof of Address include:

• Utility Bill: Such as electricity, water, gas, internet, or landline phone bill (mobile phone bills are generally not accepted).
• Bank Statement: A statement from a recognized financial institution.
• Credit Card Statement: A statement from a recognized financial institution.
• Government-Issued Correspondence: For example, a tax statement or official letter from a government agency.

Please ensure the document is dated within the last 90 days, shows your full name and address matching your Cazeus account details, and all four corners of the document are visible. Electronic statements are acceptable, provided they are in PDF format and clearly show the issuing company's logo.

To ensure the security of financial transactions and prevent unauthorized use of payment instruments, Cazeus requires verification of the payment methods used on your account. This confirms that the payment method belongs to the registered account holder.

Depending on the payment method used, the required documentation may vary:

• Credit/Debit Cards: A clear photo of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front, and the three-digit CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• E-Wallets (e.g., Neteller, Skrill): A screenshot of your e-wallet account profile page showing your full name, email address, and account ID. This screenshot must be taken directly from the e-wallet provider's website or app.
• Bank Transfers: A copy of a recent bank statement or a screenshot of your online banking portal showing your full name, bank account number, and the bank's logo. Transaction details can be obscured.

Ensure all submitted images are clear, legible, and show all required information without obstruction.

In certain circumstances, particularly when high transaction volumes or significant deposits are made, Cazeus is legally obliged to conduct Enhanced Due Diligence (EDD) and verify the source of funds (SOF). This is a critical measure in our efforts to combat money laundering and comply with regulatory requirements.

If SOF verification is required, you may be asked to provide documentation that demonstrates the legitimate origin of the funds used for gambling. This could include:

• Payslips or Employment Contracts: To show income from salary.
• Bank Statements: Highlighting regular income or significant deposits.
• Proof of Sale of Property or Assets: Documentation related to the sale of real estate, shares, or other valuable assets.
• Inheritance Documents: Official legal documents confirming an inheritance.
• Dividends or Investment Statements: Proof of income from investments.
• Legal Settlements: Documentation of funds received from a legal settlement.

The specific documents requested will depend on your individual circumstances and the nature of the funds. Cazeus will provide clear instructions if this level of verification becomes necessary. We understand that this is a more intrusive request, but it is a legal requirement for us as a licensed operator.

Once you submit your documents, they enter our secure verification queue. Our dedicated team reviews each submission carefully to ensure all requirements are met and the documents are valid. We strive to process all verification requests as quickly and efficiently as possible.

The general timeframe for verification is:

• Initial Review: Typically within 24-48 hours of submission. During peak times, this may extend slightly.
• Completion: If all documents are clear, valid, and meet our criteria, verification can be completed within the initial review period.
• Further Information: If documents are unclear, expired, or additional information is needed, the process will be paused, and you will be contacted via email with instructions on what needs to be resubmitted or clarified. This will naturally extend the timeframe.

To expedite the process, please ensure your documents are high-quality, fully visible, and meet all the specifications outlined in this policy. You will be notified via email once your account verification is complete or if further action is required from your side. You can also check the status of your verification within your Cazeus account profile.

Cazeus is committed to protecting your personal data and documents. We employ robust security measures to safeguard all information you provide during the verification process. Your documents are transmitted and stored using industry-standard encryption protocols.

• All uploaded documents are stored on secure servers with restricted access.
• Access to your documents is limited to authorized personnel who require it for verification purposes.
• We adhere to strict data protection regulations, including GDPR, ensuring your personal information is processed lawfully, fairly, and transparently.
• Your documents will not be shared with third parties unless legally required by our licensing authority or other competent legal bodies.

For more detailed information on how we handle your personal data, please refer to our comprehensive Privacy Policy.

Cazeus operates under a strict Anti-Money Laundering (AML) policy, which is integral to our licensing obligations and ethical responsibilities. Our KYC procedures are a primary tool in fulfilling these AML requirements. We are legally bound to prevent our platform from being used for money laundering, terrorist financing, or any other illegal activities.

Our AML framework includes:

• Risk-Based Approach: We assess the risk associated with each customer and transaction, applying enhanced measures where higher risks are identified.
• Monitoring Transactions: Our systems continuously monitor transactions for unusual patterns or suspicious activities.
• Reporting Suspicious Activity: We are obligated to report any suspicious transactions or activities to the relevant financial intelligence units without notifying the customer involved.
• Record Keeping: We maintain records of all customer identification data and transaction history for the period required by law.

Your cooperation with our verification requests is essential for Cazeus to maintain a compliant and secure gaming environment for all players.

Protecting minors from gambling is a paramount concern for Cazeus. Our terms and conditions strictly prohibit individuals under the legal gambling age from creating an account or participating in any gambling activities on our platform. Age verification is an indispensable part of our KYC process.

By requesting proof of identity that includes your date of birth, we can confirm that you meet the minimum age requirement for legal gambling in your jurisdiction. Any account found to belong to an underage individual will be immediately closed, and any funds or winnings will be confiscated. We employ robust age verification checks at registration and throughout the account lifecycle, and we reserve the right to request additional age verification at any time.

We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites.

While we strive for a smooth verification process, there may be instances where delays occur or verification is unsuccessful. If your verification is delayed, it is often due to:

• Unclear Documents: Submissions that are blurry, cut off, or have obscured details.
• Expired Documents: Identity documents that have passed their expiry date.
• Mismatched Information: Discrepancies between the information provided during registration and the details on your documents.
• Missing Information: Not providing all the requested documents or details.
• High Volume: During periods of high demand, processing times may be slightly longer.

If your verification is unsuccessful, Cazeus will inform you of the reason and provide guidance on how to rectify the issue. This may involve resubmitting documents, providing alternative forms of identification, or clarifying discrepancies. Failure to complete verification to our satisfaction within a reasonable timeframe may result in restrictions being placed on your account, such as limitations on deposits, withdrawals, or ultimately, account closure. We appreciate your patience and cooperation in resolving any verification issues promptly.

We understand that the verification process can sometimes raise questions or require assistance. The Cazeus support team is available to help you through every step.

If you have any questions about the documents required, the submission process, or the status of your verification, please do not hesitate to contact us:

• Email: Send your queries to our dedicated support email address, which can be found on our Contact Us page. Please include your account username in your email.
• Live Chat: For immediate assistance, our live chat feature is available during operational hours.
• FAQ Section: Our comprehensive FAQ section also provides answers to common questions regarding KYC and verification.

Our team is trained to handle your inquiries professionally and to guide you efficiently through the verification process. We are committed to ensuring your experience with Cazeus is secure and enjoyable, and that includes making our compliance processes as clear and user-friendly as possible.